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Welcome to thomas customer service

We are very sorry that you have cause for complaint. Because of our agreement with specialist retailers, please submit the article in question to your dealer for inspection. The article may also optionally be submitted for consideration to our quality management.

Should it not be possible to contact your dealer, please send details of your complaint by email to info@thomas-porzellan.de. Please provide the following information:

  • Where the product was purchased (Reseller / location)
  • When the product was purchased
  • A copy of your receipt
  • An image that shows the damage, and an image which shows the mark on the base

After we receive this information, we will contact you within 5 working days.

We are sorry that Rosenthal GmbH, the manufacturer, can not carry out appraisals or valuations for antique or newer series. We hope you will understand.

To determine the current value, we recommend that you consult a good antique shop. You also have the option of seeking an expert opinion: you can search the internet for "Porcelain appraisals". The example below shows a possible contact:

Expertise / appreciation

Dr. Susanne Fraas


Email: susanne.fraas@porzellan-gutachten.de

Phone: +49 8334 / 534 443

However, please note that a fee is usually payable.

We hope that this information has been helpful.

We have selected some qualified adresses able to answer questions regarding the following topics:

Chinas World - only Rosenthal from yesterday

Kurfürstenstrasse 15
D - 80799 München
Phone: +49 (0)89-27389900
Fax: +49 (0)89-27389901

Kunst & Graphik Sammelteller

Christine Blieske
Elchpfad 6
D - 21629 Neu Wulmstorf
Phone: +49 (0) 40 / 7005150
Fax: +49 (0) 40 / 7008069

Geschirrtruhe Simon

Kulmainer Str. 42
95505 Immenreuth
Phone: +49 (0) 9642 / 7029782
Fax: +49 (0) 9642 / 7029783

Margitte Marquardt e. K.

Hauptstraße 9
21447 Handorf
Phone: +49 (0) 4133 / 7585
Fax: +49 (0) 4133 / 7685

Geschirrbörse Elisabeth Hoffmann

Lerchenstraße 11-13
53560 Vettelschoß
Phone: +49 2645 4002
Fax: +49 2645 971838

Porzellan Fundgrube Harald Hanft

Wittelsbacher-Straße 4
95100 Selb
Phone: +49 (0) 9287 / 1011


In de Tarpen 47
22848 Norderstedt
Phone: +49 (0) 40 325 92 47 00
Fax: +49 (0) 40 325 92 47 29

Rudi Böttcher

Karthäuserweg 59
53913 Swistal
Phone: +49 (0)2255-953065
Fax: +49 (0)2255-9590450


We have selected some qualified adresses able to answer questions regarding the following topics:


Bundesstraße 40
D - 20146 Hamburg
Phone: +49 (0)40-458192
Fax: +49 (0)40-433565

Porzellan-Werkstatt Schulz

Kartäuserhof 11
D - 50678 Köln
Phone: +49 (0)221-318668

Porzellan-Werkstadt Schmalhaus

Altstädter Strasse 11
D - 20095 Hamburg
Phone: +49 (0)40-342442

Porzellan-Klinik Dresden

Bautzner Straße 6
D - 01099 Dresden
Phone: +49 (0)351-8210922
Fax: +49 (0)351-8210921


ABC-Straße 1
D - 20354 Hamburg
Phone: +49 (0)40-343381

Ulla Klnger

Selber Straße 52
D - 95691 Hohenberg/Eger
Phone: +49 (0)9233-78200

Michael Leinz

Berliner Platz 24/28
D - 48143 Münster
Phone: +49 (0)251-55088

Freiburger Porzellan-Werkstatt

Habsburgerstrasse 29
D - 79104 Freiburg
Phone: +49 (0)761-2922224
Fax: +49 (0)761-2922224

Porzellan & Glas Klinik

Hüsingstraße 28
D - 58239 Schwerte
Phone: +49 (0)2304-237910
Fax: +49 (0)2304-237911


A detailed overview of our cleaning and care instructions for all materials can be found here.

As you order online you will be able to choose if you would like to establish a customer account in order to save all your information. You are also able to register without purchase. Just click on the link “My account” in the upper right-hand corner and then on the link “Register now“.

The best way to reach our customer service is per customer service form.

You can reach us by telephone on +49 9287 670 48 23

The easiest way is to order directly at the onlineshop. Put your items in the shopping basket. Next go on to the checkout process. Here you will be able to choose the delivery and billing address as well as the method of payment and shipping.

Your complaints are welcome, because they show us where we can better ourselves in the future. Every complaint is taken seriously and confidential. If you ever have a problem with the delivery, our service team will be of service to you. Please use the contact form for those issues.

As a regular receiver of our newsletter, we give you information about hot new items, great sales, trends, and rebate offers in irregular intervals. To receive the newsletter go to the newsletter form in our shop footer and add your e-mail address. Next choose “Subscribe”. To discontinue the newsletter, choose “Unsubscribe”.

Please check if you typed your e-mail address correctly. Did you maybe use a different e-mail address in the past? Is the password correct? You need at least a 6-digit combination of letters and numbers. Possible letters are upper and/or lower case A-Z, and the numbers 0-9.

Please go to “My accountl”, located in the upper right hand corner of your screen. Click on the link ”Forgot password “ and enter your e-mail address. We will send an e-mail with an link to reset the password to your inbox.

Please go to your account, located in the upper right-hand corner of your screen. In ”My account“ you will find the menu “Change password“. Please put in your old password, enter your new password and confirm the new password. The new password must have at least a 6-digit letter/number combination.

In „My account“ you‘ll find the menu "Update profile".

Please use the contact form to notify our customer service of your wish to discontinue your account.

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