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Welcome to thomas customer service

Provider

Rosenthal GmbH

Philip-Rosenthal-Platz 1

95100 Selb

 

Head office:

E-Mail: info@rosenthal.de

Phone: +49 (0) 9287 720

 

Onlineshop:

E-Mail: onlineshop@thomas-porzellan.de

Phone: +49 (0) 9287 67048-23 (office hours: Monday - Friday 9am - 5pm CET)

represented by the Managing Director Mads Ryder (CEO)

VAT number: DE265984380

WEEE number: DE 60776200

Company Registered Office: Selb

Commercial Registry Court Hof, Entry No.: HRB 4617

Chairman of the Supervisory Board: Matthias W. Stecher

Notes to protective rights

Rosenthal and the logo design with crown and swords are registered trademarks of Rosenthal GmbH, Selb, Germany. Thomas is a registered brand trademark of Rosenthal GmbH, Selb, Germany. diVino is a registered brand trademark of Rosenthal GmbH, Selb, Germany. Hutschenreuther and the logo design “The mark of the lion” are registered brand trademarks of Rosenthal GmbH, Selb, Germany. Versace is a registered trademark of Gianni Versace S.p.A., Milano, Italy.

Shape and decoration names included in this website are trademarks of the company or otherwise protected.

All rights reserved. This website and all of its contents are protected by copyright. No part of it may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Rosenthal GmbH.

© 2022 Rosenthal GmbH, Selb, Germany.

Online Complaints Procedure

In the event of any problems or disagreements, we will always strive to find a solution in the interest of our customers. Our dedicated customer service team is happy to help you with advice and assistance. You can telephone us on +49 (0) 9287 67048-23 (office hours: Monday - Friday 9am - 5pm CET). You can also email us at onlineshop@thomas-porzellan.de or use our contact form to tell us about your concerns.

The European Commission also provides a platform for online dispute resolution (ODR). This is available at https://ec.europa.eu/consumers/odr/. However, we are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board

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