Questions & answers about the Thomas Porcelain Gift Card
Where can I use the gift card?
You can make your purchases using the gift card exclusively on our website www.thomas-porzellan.de. You can redeem its value by simply entering its unique code in the designated field on the checkout page. The gift card is only valid in the country/region in which it was purchased.
How do I redeem my gift card?
Enter the code of your gift card in the âpayment methodâ section of the checkout in the field provided. The value of your gift card will then be automatically applied to your order.
Can I use the gift card in a physical store?
The Rosenthal gift card can only be redeemed in the Rosenthal online shop at www.thomas-porzellan.de. Accordingly, it is not valid in one of our partner shops or in a physical shop.
Can I redeem more than one gift card?
Yes, you can redeem multiple gift cards for the same purchase. Enter the code of your first gift card in the âpayment methodâ section of the checkout in the field provided. Below this you have the option of adding further gift cards. The value of the gift cards will then be added together and applied to your order.
What is the validity of my gift card?
The gift card is valid for 4 (four) years from the date of purchase.
What if I don't use the full amount of the gift card?
Any remaining balance will be retained on the gift card for future purchases.
Can I check the remaining credit of my gift card?
Once you have used your gift card, you will receive detailed information about the remaining balance. The available amount will also be displayed in the âpayment methodâ section after entering the code when you go to the checkout.
Can I recharge my gift card?
No. The gift card is not rechargeable. You can always purchase a new gift card.
Can I return my gift card and convert its value into cash?
The gift card cannot be returned, blocked, refunded or exchanged for cash. There is also no blocking or refunding in the event of theft or loss.
Can I return an item purchased with a gift card?
Yes, you can exchange an item purchased with a gift card for another item within the regular exchange period (14 calendar days from date of invoice/delivery) or have the amount refunded in the form of a gift card.
What are the exact terms and conditions of the Rosenthal gift card?
You can view the exact gift card conditions here.